Returns and Refunds

Last updated: 2026-09-30

Template: have your attorney review. Not legal advice. Highlighted items in [brackets] still need the business's details.

Not happy? Here's what we do

If you are not happy with your dietary supplements, you may request a refund within 60 days of delivery. Opened products: [Opened / used products accepted?].

Return steps

1. Get in touch by email (theo@forgottenhealth.com) and give us your name and order number; we will confirm the return and where to send it.
2. Package the items carefully and post them with tracking to [Return address]. Parcels that never reach us cannot be refunded.
3. Who pays return shipping: [Who pays return shipping]. We refund original shipping charges only if the mistake was ours.

Restocking fee: [Restocking fee (%), or none].

Problems with a delivery

If an item arrives damaged, is wrong or is missing, let us know within [Days to report damaged or missing items] days of delivery (a photo helps) and we will replace it or refund you free of charge.

When you get your money back

Once your return arrives we refund the original payment method within [Refund processing time (days)] business days. Your bank may take a few more days to show it.

Subscriptions

Subscriptions can be cancelled whenever you like ([How to cancel], [Cancellation deadline before the next charge]), and every shipment is covered by the guarantee above.

Your legal rights

Forgotten Health Inc honours every right consumer law gives you. This policy sits on top of those rights and never takes any of them away.

How to reach us

Forgotten Health Inc, [Business mailing address]. Email: theo@forgottenhealth.com. Phone: [Support phone].